Shipment:

• DHL National (Germany): Free for all customers
• DHL International: Free for all customer
• Poste Italiane
• Correos
• La Poste
• GLS
• DPD

Note: We currently do not ship to remote islands or special zones within the EU. This includes, but is not limited to:

🇪🇸 Canary Islands, Balearic Islands (Mallorca, Ibiza, Menorca, Formentera)  
🇵🇹 Azores, Madeira  
🇫🇷 Corsica, Overseas Departments (Réunion, Guadeloupe, Martinique, etc.)  
🇮🇹 Sardinia, Sicily, Aeolian Islands, Capri  
🇬🇷 All Aegean and Ionian islands, including Crete, Rhodes, Mykonos, Santorini, Corfu  
🇩🇪 Borkum, Helgoland, Hiddensee (Sylt & Föhr only upon request)  
🇫🇮 Åland Islands  
🇳🇱  West Frisian Islands  
🇩🇰 Bornholm, Faroe Islands, Greenland  
🇮🇪 Aran Islands, offshore territories  
🇸🇪 Gotland, Öland  
🇲🇹 Full country is an island ( delivery delays possible)  
🇨🇾 No shipping to Northern Cyprus

Please contact us before placing an order if you are located on any of the regions above. 

 Orders without prior confirmation will be automatically cancelled

General information on shipping:

On which days do we ship:
We ship Monday to Friday, except on public holidays in the Federal Republic of Germany and/or public holidays in the (federal) state of North Rhine-Westphalia.

Shipping service provider:
We only use German Post / DHL / DHL Express (express shipping only on request). The selection is determined by weight and item. Shipping is only with tracking. 

Express shipping:
We offer optional express shipping on request. Payment methods available: PayPal, credit card, Amazon Pay

Shipping services:
As mentioned above, our packages are only sent with tracking and transport insurance. This means that the package can be tracked by the respective shipping service provider.

Delivery time: All items are shipped from Germany, so all items have the same delivery time. Orders with multiple items are usually delivered in one package.  

The delivery times are usually as follows (if there are no strikes or other problems with the shipping company). 

Estimated delivery times EU are:

• 12–19 business days for custom fairings

depending on order situation, due to painting work.

 Countries included in the “Europe” group: 

All EU countries.

If the item you purchased is not available or there are any other delays, you will be contacted immediately by our service team.

Shipping will only take place after full payment has been received.

The buyer is responsible for customs duties and taxes.

 Payment:

The following payment methods are available, but please note that they are not available in all countries. 

Prepayment
Availability: EU-wide
Fees: depends on your bank

After completing the purchase, we ask you to transfer the amount to us within 7 days. If the amount is not transferred to us within this time, the order will be automatically canceled.

1. Please note: 
   
   
   • Please always state your order number as the intended purpose.
     (If you have not received your order number from the online shop, our customer service will send you a link that you must provide)
   • Make a separate transfer for each order - bulk transfers for multiple orders cannot be assigned automatically, so it will take longer for your order to arrive!
   • Transfers from foreign bank accounts: Transfers from foreign (= non-German) bank accounts may incur fees that you will incur. In order to carry out the transfer correctly, you must select OUR commission settings! We recommend switching to SEPA.
   
   Accidentally ordered something wrong? After this time, we may still be able to adjust prepaid orders, as orders are not shipped until payment is received.
   
   
2. PayPal
   Availability: worldwide
   Fees: none
   
   Sign up for PayPal or use your existing PayPal account and pay for your order with us quickly and securely. If the payment is successful, we will immediately receive a payment confirmation from PayPal and can process your order immediately. You can pay with us easily and securely via PayPal. During the ordering process, you will be redirected directly to PayPal. If you are already a PayPal customer, you can log in with your user data and confirm the payment. If you are new to PayPal, you can either log in as a guest or create a PayPal account and confirm your payment. Once the process is complete, you will be redirected to our shop page to complete the ordering process. NOTE: Payment via PayPal is also possible afterwards to our PayPal account. To receive the necessary data, please contact us by email at ebceuropegermany@gmail.com.
3. Credit card  via PayPal Plus
   Availability: worldwide, the respective card systems vary by country
   Fees: none
   
   The invoice amount will be debited from your PayPal credit card. You do NOT need a PayPal account for this payment method.
   
   
   
4. Direct debit  via PayPal Plus
   Availability: only in Germany
   Fees: none
   The invoice amount will be debited from your German bank account You do NOT need a PayPal account for this payment method.
5. Purchase on account  via PayPal Plus
   Availability: only in Germany
   Fees: none (except reminder fees for late payment)
   
   

   Your order will be shipped as soon as it is completed. After placing your order, you have 30 days to transfer the invoice amount to PayPal. You do NOT need a PayPal account.
   Please note that PayPal only provides payment services after a short verification. If you are not approved for this payment method, please try another payment method. With this payment method, the order cannot be changed afterwards. We cannot include free items or gifts with this payment method.
   
   

6. Amazon Pay
   Availability: worldwide
   Fees: none
   
   Pay quickly and easily with the payment method stored in your Amazon account.

Payment failed? Please contact support immediately.
If you pay with PayPal as we request, you must select "Goods and Services" as the payment method - please not "Friends and Family"!
Enter your order number according to the use/comment.

Notes:

We usually ship as soon as possible after receiving payment, but depending on the size of your order, it may take 1-2 business days after receiving payment for us to send the order to our shipping provider. Please wait this period before contacting our customer service regarding delivery.

REFUND: We always refund via the original payment method used - if this is not technically possible in individual cases, we will contact you.