FAQs
1. How long does it take to process and deliver my order?
Processing times vary depending on the season and production workload.
Typically, the full process takes around 15 days.
If you select the Priority Production option at checkout, your order moves to the top of the production queue and is completed within approximately 10 days. Faster turnaround is not possible due to the required drying and curing phases of the paint process.
For EU-Stock items, processing is significantly faster. Our German paint facility uses alternative paint systems with quicker drying times, enabling shorter delivery periods within the EU.
2. How high is the quality of your kits?
Our fairings are made from high-quality materials known for their durability and longevity. We use materials that are temperature-resistant and UV-protected to ensure that the coverings maintain their color intensity and functionality over time. Our products under go strict quality control before being released for sale.
3. How do I install the fairings?
Installation varies depending on the specific product. With basic knowledge it is possible, but due to liability we recommend having the installation performed by a professional to ensure that everything is mounted correctly and safely. If you need additional assistance, our customer service team is available to help.
4. Are there special care instructions for the coverings?
Yes, to maximize the lifespan of your coverings, we recommend cleaning them regularly with mild detergents and soft cloths. Avoid harsh chemicals and strong cleaning agents, as these can damage the surface of the coverings. Additionally, protect the coverings from extreme temperatures and direct sunlight to preserve color intensity.
5. Can I get the coverings in other colors or designs?
Yes, all of our coverings are available in various colors, and we also offer custom designs. Please contact us for specific requests or inquiries so that we can provide a suitable solution.
6. What should I do if my covering arrives damaged?
Please check the delivery immediately upon receipt. If the covering is damaged, contact us within 48 hours, and we will arrange for are placement or refund. Please keep the original packaging for any potential returns.
7. Is there a warranty on the coverings?
Yes, our coverings come with a warranty that may vary by product. Typically, we offer a warranty of 24 months against material and workmanship defects. You can find the exact warranty conditions on the respective product page or in the accompanying documentation.
8. What is the difference between original and aftermarket parts?
Original parts are manufactured directly by the manufacturer and guarantee an exact fit and quality. Aftermarket parts can provide a cost-effective alternative and often offer comparable or even improved features. We recommend reading the product descriptions carefully to make the best choice for your needs.
9. How can I place an order?
You can place your order directly through our website. Select the desired products, add them to your cart, and follow the instructions for payment. If you have any questions or issues, our customer service team is always available to assist.
